Privacy Policy

We collect essential information

It is required that we collect some information about your device, this includes your IP address and information related to your visit to our site. An example of this could be a time stamp, or the last item or page you visited. 

We do that so that:

● You don’t need to authenticate at each click;

● We can make sure that our website is running as optimally as it should be. 

● You can click between pages, rather than having to go back to the home page each time.

● That your shopping cart can have items in it before you check out.

● We can make sure that your information if kept safe

We call the information mentioned above “essential information” and we collect it through the use of cookies. You can read more about this in our Cookie Policy.

 

Information you give us

If you buy anything from our site, we will need detailed information about you. To fully process your order and send the items you choose, we need some personal details such as your first and last name, your email address and your postal and billing address. We also use this information to communicate with you in relation to the processing of your order. We will ask you to provide this information in our checkout page before you complete your order and make payment.


Purchases that have not been completed

If you have added items to your cart, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we will send you an email to remind you about your cart items. If you would prefer you can opt out. We will never send emails to you if you have chosen to opt out, your privacy is important to us.

Who else has access to your personal data?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

How do we process your information?

Wix.com is based in Israel, which is considered by the European Commission to be offering an adequate level of protection for the Personal Information of EU Member State residents.

Wix affiliates and Third-Party Service Providers that store or process your Personal Information on Wix’s behalf are contractually committed to keep it protected and secured, in accordance with industry standards and regardless of any lesser legal requirements which may apply in their jurisdiction.

 

Payment

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our Store and its service providers. 

 

How will your parcel get to you?

We use Royal Mail, signed for parcels to fulfil your orders. Royal Mail – Privacy Policy: https://www.royalmail.com/privacy-notice

 

How long do we keep your data?

We keep your data for as long as you have a live order with us, and while we may post your review on our website, we will never use any personal information as part of the review. We also keep some data for security investigation. We have a legal requirement to protect against fraud and tax evasion, we have specific obligations for fraud detection and tax reasons. We may have to keep some information due to this even if you ask us to delete it.

Can you contact us to discuss privacy?

You can contact Pipers Poems via email at piperspoems@gmail.com

Do you need to make a complaint about your privacy?

If you feel like you have a reason to complain to us about your privacy, please contact us at piperspoems@gmail.com

 

What if we update our privacy policy?

If we update our Privacy Policy, we will publish the new version on our website.